Refund and Returns Policy

Overview

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from xirvo. By making a purchase, you agree to comply with this policy.

Eligibility for Returns and Refunds

Return Window

You may request a return within 30 days of receiving your order. Items must be unused, in original packaging, and accompanied by proof of purchase.

Non-Returnable Items

Certain products, such as digital downloads, personalized items, or products marked as final sale, are not eligible for return unless defective or incorrect.

Return Process

Initiating a Return

To initiate a return, contact our customer service team at [email protected] or +1 (216) 569-3432. Provide your order details and reason for return. We will guide you through the next steps.

Shipping and Handling

You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped). We recommend using a trackable shipping method to ensure your return is received.

Refunds

Processing Time

Refunds are processed within 10 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.

Partial Refunds

Partial refunds may be issued if returned items show signs of use, damage, or missing components not due to xirvo’s error.

Exchanges

Exchanges for a different size or color are subject to product availability. Contact us at [email protected] to check availability and initiate an exchange.

Defective or Incorrect Items

If you receive a defective or incorrect item, notify us within 7 days of delivery. We will arrange a return, replacement, or refund at no additional cost to you.

Customer Responsibilities

You must ensure returned items are securely packaged to prevent damage during transit. xirvo is not liable for items lost or damaged in return shipping.

Contact Information

For questions about this policy or to request a return, contact us at [email protected], +1 (216) 569-3432, or by mail at 3685 North Oak Lane, Cleveland, Ohio 44110, United States.

Policy Updates

xirvo reserves the right to update this policy at any time. Continued use of our services constitutes acceptance of the revised terms.